The countdown is on for the 2018 Toll-Free User Summit! This year’s agenda is jam-packed with thought-provoking sessions, speakers and activities that cover everything from artificial intelligence to text to Toll-Free. With so many exciting things planned, we thought we’d highlight five can’t-miss sessions at #TFUS18.


  1. Signature Conversation with Jay Schwarz, Advisor to Chairman Pai of the FCC
     Modernizing the Toll-Free Number industry has been a chief priority for the Federal Communications Commission (FCC). Whether it’s ensuring the integrity of texting over Toll-Free Numbers or allowing for assignment of Toll-Free Numbers through competitive bidding, the FCC has been working tirelessly to promote a vibrant, efficient and trustworthy Toll-Free ecosystem. Join this session as Jay Schwarz discusses a wide range of topics from Chairman Pai’s agenda.
  2. Keynote Speaker Blake Morgan
     Customer Experience Futurist Blake Morgan has a simple message for anyone looking to propel their organization forward: More is more! Don’t miss Blake’s keynote speech on practical strategies you can immediately implement at your company to improve customer relationships and company growth. Find out how you can differentiate yourself in the competitive marketplace and have more meaningful conversations – over Toll-Free! – with your customers.
  3. Signs of the Future with Google’s Contact Center AI
    What does Artificial Intelligence (AI) mean for the future of the contact center? Join us during this feature presentation from Shantanu Misra, Product Manager at Google to find out! Shantanu will explore how Google’s Contact Center AI is already transforming the customer support experience and creating more meaningful person-to-person interactions.
  4. The Next Generation Contact Center 
     Consumers have come to expect more from their interactions with brands; they want speed, convenience and the human touch. At the heart of many companies today lies the contact center, which has evolved into the personification of the brand experience for most consumers. Be sure to catch this session as representatives from Google, Invoca, Ignite-TEK and SYKES discuss the latest technologies and strategies being used by successful contact centers and the central role Toll-Free plays.
  5. Pre-Event Session: Speed Networking with Service Registrars
    We are excited to offer this brand-new session, exclusive to TFUS18! This pre-event session is the perfect opportunity to get the answers to all your specific questions about texting enabling Toll-Free Numbers. Join us for this rapid-fire networking event that pairs you one-on-one with Texting & Smart Services (TSS) Registry Service Registrars. From implementation to logistics and best practices—now is your time to ask!


This is just a sample of what’s to offer at the 2018 Toll-Free User Summit next week. Check out the full schedule here and be sure to follow us on social media for daily updates. Use the hashtag #TFUS18 to join the conversation and stay up-to-date on all things Summit!