Latest Insights
Discover your RouteLink Path Part 3 – Authorized OEM Subscriber
One size does NOT fit all – especially when it comes to accessing Toll-Free call routing data. Every organization is different, as are their business needs. That’s why RouteLink – the new, modern way to gain access to authoritative Toll-Free…
Five Types of Customers That Want to Text Your Business
12/06/2018 - 9:51
While texting was once considered a millennial’s communication method, it’s clear that people of all ages are sending and receiving text messages. According to the Pew Research…
Listen Closely with Speech Analytics
12/06/2018 - 9:49
The same technology that fuels advanced speech recognition on your phone, in your home and in your car is also driving improvements in the contact center! Thanks to…
The Many Benefits of Business Texting
12/06/2018 - 9:47
Although nothing is likely to replace the power of a phone call any time soon, texting has established itself as the preferred method of communication for a large segment of…
New RouteLink API Now Available!
10/09/2018 - 11:32
A new RouteLink release is now available to help further simplify access to Toll-Free routing data!
We…
Somos, Inc. Announces the Appointment of Alla Reznik to its Advisory Council
10/09/2018 - 11:28
EAST BRUNSWICK, N.J., Oct. 8, 2018 -- Somos, Inc., the provider of trusted, neutral Toll-Free numbering and registry administration services for the telecommunications…
Google brings AI to the Contact Center during the 2018 Toll-Free User Summit!
09/19/2018 - 6:51
Discover how to transform the customer experience with AI and Google
As Artificial Intelligence (AI) revolutionizes the business world, contact centers stand at the…