Listen Closely with Speech Analytics

12/06/2018 - 9:49

The same technology that fuels advanced speech recognition on your phone, in your home and in your car is also driving improvements in the contact center! Thanks to…

The Many Benefits of Business Texting

12/06/2018 - 9:47

Although nothing is likely to replace the power of a phone call any time soon, texting has established itself as the preferred method of communication for a large segment of…

New RouteLink API Now Available!

10/09/2018 - 11:32

A new RouteLink release is now available to help further simplify access to Toll-Free routing data!

We…

Somos, Inc. Announces the Appointment of Alla Reznik to its Advisory Council

10/09/2018 - 11:28

EAST BRUNSWICK, N.J., Oct. 8, 2018  -- Somos, Inc., the provider of trusted, neutral Toll-Free numbering and registry administration services for the telecommunications…

Google brings AI to the Contact Center during the 2018 Toll-Free User Summit!

09/19/2018 - 6:51

Discover how to transform the customer experience with AI and Google

As Artificial Intelligence (AI) revolutionizes the business world, contact centers stand at the…

Capturing the Secondary Market Opportunity

09/03/2018 - 7:29

The opening of a secondary market for Toll-Free Numbers will be our reality soon – are you ready for it? Whether the answer is yes or no, Responsible Organizations (Resp Orgs)…