In a time when regulating bodies are cracking down on fraud and compliance, contact centers are among those with the most risk of being impacted, due to the nature and scale of their operations. Between the surge in spoofed calls and the risk associated with contacting numbers without prior consent, safeguarding brand integrity while ensuring that customer interactions are legit has never been more critical. That’s why a panel of Somos experts recently hosted a webinar for contact center leaders and stakeholders to discuss the current challenges in the contact center ecosystem and solutions available that can help today’s contact centers succeed.
Led by Somos’ Jaime Zetterstrom, VP of Product Management, alongside John Skousen, Account Director and Michele Bilton-Smith, Sr. Account Director, the 30-minute webinar began by highlighting some of the biggest challenges facing contact centers. These range from successful routing optimization, ensuring a good customer experience, and mitigating the potential loss of reputation and costly TCPA fines. The conversation then delved into solution offerings such as RealNumber DNO and RealAgent, shedding light on how these tools can help contact centers streamline their operations and more effectively meet the needs of end users.
For those who were not able to attend the webinar, you can now catch up by accessing the on-demand recording for viewing anytime!